your site secure?
use your credit or charge card with confidence at
We use the
latest secure servers, and our card transactions are authorised for us
by Bank of Asia, a secure authorisation service and bank. Look for the
padlock symbol at the bottom of your screen as you enter your payment
from unwanted mailings and contacts from other organisations.
can I return your shirts?
We guarantee full refunds for all shirts, ties or
cufflinks that are flawed or faulty.
If we make a mistake with your order, for example with a pocket or
monogram, we will issue a refund, remake your shirt, or take it back for
alteration or repair.
Each shirt is made uniquely for you, and cannot be resold. For this
reason, we cannot guarantee refunds for reasons of fit.
Which countries do you ship shirts to?
ship to any country worldwide from our warehouse in Bangkok. Just fill
in your address, and we will do the rest. There are no extra charges for
shipment outside Thailand, although your shipment may be subject to
incoming import duties and charges, for which we cannot be held
how good are your shirts?
The shirts available from this shop are the best on
the web, and among the best available anywhere. We are confident that
shirts you order from this site will be better than your existing
shirts, and we are convinced that once you have tried our shirts you
will not buy shirts from anywhere else.
Our shirts are made:
- to order to your specifications and design
- from the finest cottons available
- to your measurements, not just your collar size
- by shirtmakers with over sixty years' experience
do you differ from other custom shirt companies who advertise on the
that we offer the highest quality product available for the price. In
addition, we are unusually responsive to the needs of our customers. We
also provide our customers with free image consulting services.
you give me names of some customers so I can check you out?
can find some of them in our testimonial section. All these happy
clients have given permission to accept your emails for references. If
you, too, are satisfied with your garment, we would be greatly pleased
and honored to be able to add you to the list.
What is GINO's stand on Human Rights and Conservation?
proud to indicate that we follow international norms in human rights and
conservation. No forced labor is used at our workshops. No underage
individuals work with us. We strictly follow the minimum working age
laws of Thailand at our factory and the minimum wage regulations of the
Kingdom of Thailand. No children are employed by us and any dangerous
job (working with sewing machines and needles for example) is only
undertaken by workers over 30 years of age. We strictly follow the
maximum working hours dictates of the law. We respect Nature and feel it
conscientious to do our best for conversation so that future generations
have a beautiful world to live in. We conduct recycling of all possible
items. Paper for example, is never discarded without having been
recycled first. Conservation is our duty and responsibility and this we
take very seriously at our showrooms and workshops.
Ginoshirt.com customize to any style?
would like us to custom make shirts to styles not displayed or available
at our website, we can do this if the image file or a link to an online
image is emailed to us along with the order or before placing the order
for our confirmation and further instructions. Our email address is
contact us for more information. Should you like to send us an image
file, Kindly do so using JPEG formats and please keep the file as small
would like to cancel an order. Can I? How?
unfortunately not able to cancel your order since fabrics are ordered
immediately from our fabric suppliers as soon as an order has been
placed. Under our arrangements with our suppliers, to gain economies of
scale translating into more reasonable prices for you, we cannot cancel
our orders with our suppliers. We therefore regret not being able to
cancel orders once placed with us.
An order cannot be cancelled if it has already been processed.
Under some circumstances however, we may allow for an order to be
cancelled. For instance, if an order has been processed and the
measurements have not been received yet, the order can be cancelled but
a 25% cancellation, restocking and administrative fee would apply.
Or, for instance, if an order has been processed and the fabric ordered
is not available or cannot be sourced from our suppliers for the order,
a 20% administration and sourcing fee would apply.